Ealing All Age Passenger Transport Dynamic Purchasing System

Ealing faces multiple challenges in this area, including the need to standardise the quality of service across contractors, reduce the overall spend, and increase the efficiency of the services provided. Ealing is also committed to promoting a cleaner, greener borough and encouraging the use of low emission vehicles. As part of this service, Contractors are expected to operate a high-level service that caters for all the needs of the passengers and meets all current and future requirements of the contract, the Contracting Authority’s policy and procedures and all relevant legislation. They will need to be able to supply appropriate, responsible, client-focused staff for all passengers, especially those with challenging needs. Contractors will also need to demonstrate that they can manage and support their Staff’s professional conduct and ensure that they, as individuals, understand and meet the service standards. Contractor’s will need to ensure there are robust formalised processes in place to ensure improvement where necessary.